Returns, Refunds and Complaints Policy at Sutton Flowers
Our Fresh Flowers Guarantee in Sutton
At Sutton Flowers, we take immense pride in delivering the freshest flowers to our customers within Sutton and the neighboring areas. As a trusted local florist serving both households and local businesses, we understand that quality and reliability are paramount. That is why every floral arrangement we create is backed by our Fresh Flowers Guarantee, ensuring that you receive blooms at the peak of their beauty.
Damaged on Arrival Policy
We do our utmost to ensure that your flowers arrive in perfect condition. However, if you receive an order that is damaged or compromised in transit, please let us know on the same day as the delivery. We'll require a photo of the flowers as received, along with your order details, so that we can assess the situation swiftly and provide the best possible resolution.
Our Freshness Window
Sutton Flowers guarantees freshness for a minimum of 5 days from delivery, provided our care instructions are followed. In most cases, our carefully sourced flowers will remain vibrant even longer. If you find that your flowers do not meet this expectation, please notify us within the 5-day window so that we can address any concerns promptly.
Refunds and Replacements
If your flowers arrive damaged, wilted, or unsatisfactory for any reason within the freshness guarantee window, we are here to make it right. Depending on your preference and the circumstance, Sutton Flowers offers the following options:
- Full Refund: Receive a complete refund to your original payment method.
- Replacement: We will swiftly arrange a fresh replacement bouquet or arrangement to be delivered at no extra cost.
To initiate a request for a refund or replacement, please provide your order reference and a photograph of the issue. This helps us uphold our quality standards and continually improve our service for the Sutton community.
Complaints Procedure
Your satisfaction is our highest priority. If you have any concerns, complaints, or feedback regarding your flowers or our service, we encourage you to contact us as soon as possible. Our customer care team is committed to resolving complaints efficiently and courteously. You will receive a response within two business days, and we will keep you informed throughout every step of the process until a satisfactory resolution is achieved.
Serving Sutton Households and Businesses with Care
As a reputable local florist, Sutton Flowers is dedicated to forging lasting relationships with our customers. Whether you’re celebrating a special occasion at home or brightening up your workplace, you can rely on us for exceptionally fresh flowers, honest and fair policies, and friendly, local support.
Thank You for Choosing Sutton Flowers
We greatly value the trust you place in us. Every order is an opportunity for us to demonstrate our commitment to quality and customer satisfaction. Should you require any assistance with returns, refunds, or wish to share your experience with us, rest assured that you will be treated with the utmost care and professionalism at Sutton Flowers.
