Sutton Flowers E-Commerce T&Cs for Secure Flower Delivery

Online Flower Delivery Terms & Conditions - Sutton Flowers

Introduction

These Terms & Conditions set out the basis on which Sutton Flowers provides online flower delivery services to customers in Sutton and the surrounding areas. By ordering flowers through our e-commerce platform, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order. These Terms apply to every order placed online with Sutton Flowers and supersede any previous terms and conditions.

About Us

Sutton Flowers offers an online service for ordering and delivering fresh floral arrangements within Sutton and neighbouring locations. Our commitment is to deliver high-quality flowers, professional service, and customer satisfaction to all clients engaging with our flower delivery platform.

Scope and Application of Terms

These Terms & Conditions apply to all orders placed via our e-commerce website. Whether you are sending flowers within the borough of Sutton or to our immediate surrounding delivery locations, these terms are applicable to your transaction. Please note that they do not override any statutory rights you may have as a consumer under UK law. In the case of conflict, applicable statutory regulations shall prevail.

Order Process

When you wish to purchase flowers or related products from Sutton Flowers, you must follow our online order process:

Product Selection: Select your desired product(s), specify options such as size, colour, or bouquet style (where available), and add your selection to the online shopping basket.
Delivery Information: Provide accurate recipient details, delivery address within Sutton or permitted nearby areas, and preferred delivery date. Please check our updated delivery zones before ordering.
Order Review: Before confirming your purchase, you will be given an opportunity to review your order and make amendments if necessary.
Payment: You must complete the payment process using one of the accepted payment methods as described below. No contract is formed until payment is confirmed.
Order Confirmation: Upon completion of payment, you will receive an order confirmation containing the details of your order. This confirmation represents acceptance of your order, at which point a binding contract arises between you and Sutton Flowers, subject to these Terms.

It is your responsibility to ensure all information provided during the order process—including the delivery address and contact details—are correct and complete. Failure to do so may result in delivery failures or delays for which we cannot accept responsibility.

Availability and Substitution Policy

Whilst we endeavour to maintain accurate stock information on our website, flowers and related products are subject to availability and seasonal limitations. If any item in your order is unavailable, Sutton Flowers reserves the right to substitute it with a similar item of equal or greater value, maintaining overall design and quality where possible. If a significant change is necessary, we will attempt to notify you prior to dispatch. By placing an order, you acknowledge this policy and authorise reasonable substitutions as described.

Pricing and Payment

All prices on our website are stated in British Pounds Sterling (GBP) and include Value Added Tax (VAT), where applicable, unless expressly stated otherwise. Delivery charges are listed separately and are clearly detailed before you complete your purchase.

Accepted payment methods include major credit or debit cards and any alternative payment methods indicated on our website at the time of ordering. Payment is due in full at the time of ordering. Your payment will be processed securely; we do not store your card details after payment is completed. Orders are not processed until payment is received and confirmed. In the event of payment failure or suspected fraudulent activity, Sutton Flowers reserves the right to cancel or refuse any order without prior notice.

Delivery

We offer flower delivery services throughout Sutton and selected surrounding localities, as updated from time to time. Please confirm that your delivery address falls within our current delivery areas before ordering. You may specify a preferred delivery date during the order process; Sutton Flowers will make all reasonable efforts to deliver on this date but cannot guarantee specific times. In the event of adverse weather, traffic, or unforeseen circumstances, delivery may be delayed. You will be notified if your delivery cannot be fulfilled as scheduled.

If the intended recipient is unavailable at the time of delivery, Sutton Flowers reserves the right to leave the flowers with a neighbour or in a safe place, if one is available, or to return them to our premises for collection or redelivery as agreed. Further attempts to deliver may be subject to additional delivery charges.

Cancellations and Amendments

We recognise that circumstances can change and offer the following cancellation and amendment policy for online flower delivery orders:

Cancellations: You may cancel an order at any time prior to dispatch without incurring a charge. To do so, you must notify us via the details available on our website, quoting your order confirmation number. Once your order has been prepared or dispatched for delivery, cancellation requests cannot be honoured, and the full value of the order will be charged.
Amendments: You may request changes to recipient details, delivery dates, or messages before your order is prepared. Amendments after this stage cannot be guaranteed, but we will do our best to accommodate late requests at our discretion.
Refunds: Refunds are processed in accordance with the above cancellation policy and will be credited to the original payment method within a reasonable period, usually within 7-10 working days. If cancellation is not possible due to the status of your order, a refund will not be issued.

Please note that personalised or bespoke arrangements, or products containing perishable goods, may not be eligible for cancellation if preparations have commenced, in accordance with your statutory consumer rights.

Returns and Complaints

Sutton Flowers aims for complete customer satisfaction. If you are not satisfied with your flowers or believe there is an error with your order, please contact us promptly with your concerns and order details. Due to the perishable nature of flowers, complaints relating to quality or freshness must be submitted within 24 hours of delivery. We may require photographic evidence to support your claim before offering a replacement or a refund.

If the flowers delivered do not match your order description (subject to our Substitution Policy), you are entitled to a replacement or refund according to the prevailing circumstances. Returns of cut flowers and arrangements are not required, but we may request that you retain them temporarily while we investigate.

Limitation of Liability

While every effort is made to deliver quality products and services, Sutton Flowers’ liability for any claim arising out of or in connection with your order (including delays, non-delivery, substitution, or damaged flowers), whether in contract, negligence, or otherwise, is limited to the amount paid for your order. Sutton Flowers shall not be liable for any indirect, special, or consequential losses (including loss of business, reputation, or opportunity) arising from the use of our services or products.

Nothing in these Terms & Conditions will exclude or limit our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded by law. Our obligations under these Terms are limited by the extent of your cooperation and the accuracy of the information you provide when placing your order.

Force Majeure

Sutton Flowers is not liable for failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, accidents, pandemic restrictions, or interruptions in transport or supply chains. In such instances, we will make reasonable efforts to notify you and minimise any impact on your order.

Data Protection and Privacy

Your personal information, including order and delivery details, will be processed in accordance with current UK data protection legislation. We use your information only for the purposes of processing your order, fulfilling delivery, enhancing customer service, and as otherwise described in our privacy policy. We will not share your personal data with third parties unless necessary to fulfil your order or if required by law.

Intellectual Property

All content on our website, including images, product descriptions, and branding, remains the exclusive property of Sutton Flowers or its licensors. You may not reproduce, copy, or distribute any part of our website content without our express written consent.

Amendments to Terms & Conditions

We reserve the right to revise or update these Terms & Conditions at any time by posting new versions on our website. Your continued use of our online flower delivery service following any changes constitutes acceptance of the revised Terms. You are encouraged to review these Terms periodically for any updates.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or relating to these Terms or your use of our online flower delivery service will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

General Note

These Terms & Conditions are applicable to Sutton Flowers customers across Sutton and the surrounding areas using our online e-commerce services for flower delivery. Should you have any questions regarding these Terms or require clarification before placing an order, please consult our customer information resources or contact our team for further assistance.